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Our goal is to provide you with the highest quality products that you will love and adore. If, for some reason, you are not completely satisfied with your Q Squared NYC purchase, please send it back to us within 30 days of the date the order was received. If you wish to return a product, please send an email to firstname.lastname@example.org with the following information:
Once we receive your return notice, we will issue a return label and a Return Authorization form. Please pack the merchandise as carefully as when you received it, include the Return Authorization form with your package, and secure the return label to the package. Make sure to write down the tracking number for your reference. Drop off your return to the local carrier center or schedule a home pick up.
Refunds will be issued in the original form of payment for the price paid for the product(s) or merchandise when returned within 30 days of the date the order was received. A $7.50 restocking fee will be deducted from the final refund. Merchandise returned more than 30 days after the date of receipt will not be eligible for a return or exchange. Receipts and original packaging must accompany all returns for refunds to be issued. Merchandise must be unused and in perfect condition. Refunds will be issued for the full amount of the purchase only, minus the $7.50 restocking fee. Shipping and handling charges are non-refundable. Please allow 5-7 business days for online refunds to be processed, and 1-2 billing cycles for the refund credit to appear on your credit card statement.
If you have received defective or damaged merchandise, please send a photo of the damaged item to email@example.com within 30 days of receipt for a refund or replacement. If you do not notify us within 30 days of receipt, credit or replacements cannot be issued. If you have additional return or exchange questions, please feel free to contact us at 1-888-978-8895 or email firstname.lastname@example.org.
If you wish to exchange your purchase for different product(s), please return the product(s) you'd like to exchange as instructed under "REFUNDS" to receive a refund. Then, place a new order for the new product(s) you would like to order.
All items ending in $0.99 are Final Sale and cannot be returned or exchanged, no exceptions.