FREQUENTLY ASKED QUESTIONS
ARE Q SQUARED NYC PRODUCTS MICROWAVEABLE?
Due to the nature of all melamine, our products are not recommended for microwave use. We find our customers prefer to use a separate microwavable plate or bowl, or enjoy cooking fresh meals everyday.
ARE THEY DISHWASHER SAFE?
Yes, they are dishwasher safe, top and bottom rack.
IS IT SAFE TO PUT COOKED FOOD DIRECTLY FROM THE GRILL ONTO YOUR PLATES?
Yes. Our plates are heat-resistant and can withstand temperatures of up to 158°F / 70°C so placing hot, grilled food onto the plates is perfectly safe.
ARE THEY OVEN-SAFE?
No, they are not recommended for oven use due to the extremes in heat temperatures.
ARE THEY BPA FREE?
Yes, all of our products are BPA free. Melamine production is non-petroleum based (unlike polypropylene products such as plastic food containers).
ARE THEY KID-FRIENDLY?
Q Squared NYC is virtually shatterproof, so kids and families can use our products indoors and outdoors without worrying about chipping or breaking.
IS MELAMINE FOOD SAFE?
Not all melamine is created equally, but Q Squared NYC melamine is recognized as the highest quality on the market. Our dinnerware is 100% melamine and produced in our small and specialized factory. We abide by the strictest manufacturing standards and proudly use all natural dyes.
CAN I USE KNIVES ON YOUR PLATES AND PLATTERS?
We recommend avoiding the use of serrated knives and utensils on our solid color and patterned dinnerware. If and when scratches do occur, they will be less apparent on our white dinnerware and serveware.
WHERE ARE YOUR PRODUCTS MADE?
Our products are designed in New York City and manufactured in our factory in China.
WHAT STORES CARRY Q SQUARED NYC?
Visit our Store Locator
to find a store carrying Q Squared NYC near you.
WHAT IS YOUR RETURN POLICY?
If you are not 100% satisfied, you are welcome to return or exchange your purchase. For more details, visit Returns & Exchanges.
CAN I APPLY MORE THAN ONE PROMO CODE AT CHECKOUT?
We can only accept one promo code per transaction.
WHAT IS YOUR TYPICAL DELIVERY TIME?
We deliver within 5-7 business days from the day we receive your order. If you need to expedite an order, please contact us at firstname.lastname@example.org.